The questions · Access
Who Can Get It, and How
Access is by appointment, controlled by authority you set, and logged every time. It has to be usable or it will not be used.
Come and see it before you commit anything. Bring your insurance broker or your appraiser if that helps you decide.
Scheduled
Item-level records your underwriter will accept
In and out
Built for collections that get worn, not sealed away
Logged
Every movement, with who and when
Not a box
A safe deposit box is not a storage service
Security that gets bypassed is not security
The most secure arrangement is one nobody can use, and a client who finds access difficult quietly starts keeping things at home. Real security is the arrangement that is both controlled and convenient enough to actually survive contact with a normal life.
The awkward cases are the ones worth deciding in advance. A family member arriving unexpectedly, a request made by telephone, an urgent need while the owner is traveling — each will happen eventually, and the time to establish the answer is when nobody is under pressure.
How it works
- By appointment, so items are retrieved and ready.
- Authority you set, in writing, and can revoke at any time.
- Third parties — a broker, an appraiser, a family member — on your authority only.
- Every access logged, with who, when and what.
- Condition re-checked on return.
Keeping the authority list current
Review it annually. Relationships change, advisers change, staff leave, and an out-of-date authority is a risk that costs nothing to remove and is almost never remembered until it matters.
It is also worth being explicit about what each authorized person may do — view, collect, or instruct — because those are different permissions and they are frequently granted as though they were one.
How we handle it
- 01Set up written authority and maintain it as you change it.
- 02Retrieve items ahead of an appointment.
- 03Admit nobody without documented authority.
- 04Log every access and provide the log on request.
- 05Re-check and re-record condition on every return.
Review your authorized list once a year. Relationships change, staff leave, and an out-of-date authority is the kind of risk that costs nothing to remove and is almost never remembered until it matters.
Said plainly
Where we stop
We will not admit anybody without documented authority, including somebody who arrives certain they are expected and is visibly your relative. That is occasionally awkward and it is the whole point.
Common questions
- How quickly can I get something?
- By appointment, with items retrieved ahead of time. Usable access is the point.
- Can somebody collect for me?
- Only with documented authority, which you can revoke at any time.
- Is access logged?
- Every time — who, when and what.
- Will you make an exception for family?
- No. That is the whole point of the arrangement.
What we hold
Watch Collections
Watches are made to be worn, which is what separates this from storing metal. The storage has to accommodate movement in and out without friction.
Read more →
Fine Jewelry
Jewelry worn a few times a year spends most of its life somewhere. Where that is affects both the risk and the premium.
Read more →
Inherited Pieces
A collection arrives after a death, undocumented, and often has to be divided between people who each remember different things about it.
Read more →
Loose Stones & Colored Gems
A stone without its certificate is worth materially less than the same stone with it, which makes the paperwork part of the holding.
Read more →
Collections in Transition
A house being renovated, a move between homes, a sale in progress, or a dispute where neutral custody is the point.
Read more →
Dealer Inventory
A dealer's stock has to be secure overnight and available in the morning, which is a different problem from storing a private collection.
Read more →
More the questions
Versus a Safe Deposit Box
A safe deposit box is a good place to put things. It is not a custody service, and the difference shows up at claim and at probate.
Read more →
Versus a Home Safe
A good home safe is genuinely useful. The risk it does not address is that the people who open it are at home when it is opened.
Read more →
Insurance
Your collection is insured under your policy. Our job is to give your underwriter a schedule they will accept.
Read more →
Tell us what needs to move.
What, from where, and roughly when. You do not need an inventory to start the conversation, and if the job belongs with an armored carrier we will say so on the call.
